Help Center

Status of the Shopping Agent Orders

Payment Pending:

Shopping order generated. Payment pending. You need to pay the order within 72 hours.

Unprocessed:

This order is paid.

Order Pending:

Order submitted and waiting for purchaser to verify.

Order Processing:

System is processing your order. Order has been assigned to the designated purchaser; ready to order from the seller.

Purchased:

The order has been purchased; waiting for delivery to DragonDirect.

Shipped (Local) :

Seller has sent out items to DragonDirect warehouse.

Received :

The order has arrived at DragonDirect; waiting for inspection.

Stock arrived:

Item inspection and weighing have been completed; waiting for warehouse to stock-in the item.

Stored in warehouse:

Items of the order have been stored in DragonDirect warehouse and can be shipped out anytime within the free storage period.

Clear Balance:

Actual purchase cost exceeds the original order payment. User needs to pay for the difference before further purchasing.

Invalid:

Your order may be considered invalid for the following reasons: The price and product name you submitted do not match. The actual item does not have pictures or description. The item is virtual or prohibited.

Order withdrawn:

The order is cancelled due to buyer’s cancellation of order, customs restrictions or other reasons. The refund has been sent to your DragonDirect account.

Returning:

Your items have been sent back to the seller upon the seller’s consent. Waiting for seller’s refund.

Returned:

Return and refund completed. The refund has been sent to the user’s DragonDirect account.

Exchanging:

Processing exchange for you after consultation with the seller.

Separated to ship:

Your product may be sent by the seller with another courier, the shoppping agent will help you to verify with the seller as soon as possible.

Confirmation pending:

The purchaser need to confirm information with you.

Expired:

The storage period for the item expires or you have chosen to abandon the item. The system is notified and will destroy the item accordingly.

International delivery fee pending:

Parcel submitted. Waiting for payment.

Processing:

International shipping fee paid. Waiting for shipment from warehouse.

Shipped (International):

The item has been sent out.

Completed:

The item has been delivered to you.

Status of the Submitted Parcel Orders

Unpaid:

Parcel submitted. You need to finish payment within 72hours.

Verifying:

You have submitted the parcel, please wait for the confirmation.

Verified.

The parcel you submitted has been verified, it will leave the warehouse soon.

Leaving the Warehouse

Your product(s) is(are) currently being sorted, they will leave the warehouse soon.

Packaging

Your product(s) has(have) left the warehouse and we will pack them for you.

Packaging Completed

The parcel will be picked up by the courier soon.

Shipped

The courier has picked up your parcel.

Order Return:

Your parcel is cancelled due to reasons including: Receiver’s information such as name, address, is wrong or not completed; the parcel contains items that are prohibited by the shipping method you have chosen, etc.

Domestic Return:

Your parcel is returned to our warehouse because it did not pass the security check of the Chinese customs.

Overseas return:

Your parcel is returned from abroad because of failure to pass customs inspection or other delivery problems.

Confirmed Receipt:

You have received the parcel.